7X24 hours Service:
We provide 7 × 24-hour hotline support services for customers to solve technical advice, program design, system integration, equipment structures and maintenance, troubleshooting, technical training, operational support and so on.
Turnkey capability:
Team integration and operation and maintenance experience, can provide customers with pre-project technical exchanges, the latter part of the operation and maintenance of one-stop service, to provide customers worry, rest assured, comfortable "turnkey" project. Training of customer technical staff.
Service outlets:
In the country set up four after-sales service centers, dozens of offices in the latter part of the project can also provide customers with convenient and efficient service.
Pledge:
For operational problems, we use the telephone guide and the network remote form to solve the problem at any time for the customer; if the problem is complicated, we will ensure that the arrival within 24 hours, and within 1 day the fault will be handled. Failure is not processed, service engineers can not leave the scene, leaving the scene to be customer permission.
Product Lifecycle Services:
Provide lifecycle services for products that help you prevent, reduce, and eliminate the risk of equipment and systems to ensure reliable operation and performance maximization throughout the product lifecycle. Services include website technical support, hotline technical support, field service, product maintenance, regular inspection, software upgrades, remote monitoring and data maintenance.
In 2000, digital video formally established user service team. The main content of the work is to answer customer questions in the use of hardware equipment to solve customer problems encountered in the use of the product;
In 2002, digital video formally established user service department. To provide customers with home installation, commissioning services, troubleshooting and other services;
In 2004, the user service department to further provide, including hardware and software platform for the construction program design, equipment construction and maintenance, technical training;
In 2005, the digital video subscriber service department established the service concept aiming at the pursuit of customer satisfaction. In the same year, the departmental management was incorporated into the ISO9000 certification system and the CMMI certification system, and the departmental management and service standardization and internationalization;
In 2007, with the development of digital TV industry, digital video user service department from the equipment to build and maintain the engineering team, to the overall program design, system integration service-shaped team change, 800 free service calls to achieve 7 * 24 hours a day service.
In 2009, the country set up four major after-sales service center, focus on excellent team resources to service center where the work area. So that our response time, system maintenance and other work quality up a step up.
First Customer Service Center: Services in Beijing, Inner Mongolia, Shanxi, Hebei, Henan, Tianjin, Shandong
Second Customer Service Center: Services in Guangdong, Guangxi, Hunan, Hainan, Xinjiang, Fujian, Jiangxi
Third Customer Service Center: Shanghai, Zhejiang, Hubei, Tibet, Jiangsu, Anhui, Gansu, Qinghai
Fourth Customer Service Center: Services in Heilongjiang, Shaanxi, Ningxia, Jilin, Liaoning, Sichuan, Chongqing, Yunnan, Guizhou
Tripod video technology limited company www.sumavision.com / www.top-vision.cn
Group Address: Haidian District, Beijing on the 5th Street Digital Video Building
Ding point Address: Haidian District, Beijing on the 1st East Road, a surplus power building Block A North District 602
Pre-sales support phone: 8610-58858590
After - sales service Tel: 800-810-3018
Fax: 010-82348592
E-mail address: topvisionmarketing@sumavision.com
Hotline support range: Ding point video company to provide all the products
